It is the responsibility of the ADRC Administrative Associate to ensure that participants and the general public receive a cordial welcome and courteous, prompt, and accurate information and referral. This position serves as registrar for various programs and services, and as building and telephone receptionist.
 

What are the primary job duties?
 

Take incoming calls or in-person visits regarding a wide variety of programs and services.

Exercise judgment in determining the following:

• handle problem or request for information
• notify staff of caller/visitor
• put call through to voicemail or take messages if staff not available
• if problem or request is not appropriate to ADRC services, refer to another staff person or agency

Provide general information to visitors/callers re ADRC services:

• ask appropriate questions to determine area(s) of need
• explain services, programs, classes and provide literature
• obtain participant data (address, emergency contact, etc.) for senior center card file, mailing lists, agency computer systems

Take (by phone or in person) reservations/appointments for:

• Nutrition Program meal sites
• Transportation services: noon meal, grocery shopping, special events, escort
• Lincoln Center classes/activities
• Other activities as determined by Senior Center Manager

What kind of experience is needed?

• High School diploma or equivalent.
• Experience in reception work helpful.
• Experience in a social or aging services work setting helpful.
• Experience with computers, word processing and spreadsheet software helpful. Proficiency with office equipment preferred.

This position isn't eligible for benefits.
 

Portage County is an Equal Opportunity Employer