Do you have a friendly personality and have medical office administrative experience? The Portage County Health and Human Services department is hiring an Administrative Associate I!

Starting pay: $18.28 / hour

What are the primary job duties?

Provides Agency-wide Reception Services, which includes:
 

• Acknowledges, greets and assists customers in a friendly and professional manner.
• Answers incoming phone calls, as well as internal calls from staff and take accurate messages for staff as necessary.
• Refers persons to appropriate staff and provides information as required.
• Refer emergency calls and/or emergency drop-in clients to Intake Workers.
• Takes payments by check, cash or credit card, and issues receipts for over-the-counter payments and enters them into our system.
• Assists customers in receiving and completing appropriate service applications.
• Assists customers with items they are picking up and dropping off and delivers to appropriate staff.
• Access’s CARES system for Economic Support to obtain case numbers for documents that need to imaged. Print off out generated noticed for CARES customers.
• Handles Child Support incoming calls by transferring customers to their case worker or access the KIDS system to obtain customers case worker.
• Optical image Child Support, Economic Support, and AS400 documents using various imaging programs.
• Assists word processing with mailings and/or special projects and maintain incoming faxes for Agency wide and forwards them to the appropriate staff.
• Change intake schedule daily as needed using Cisco Unity web based program.

Provides Administrative Support to Mental Health Clinic, which includes:

• Calls clients to remind them about their mental health appointments.
• Schedules client appointments via computer system with appropriate staff and provides reminder slips as necessary.
• Generates mental health staff logs from the computer system and provides them to mental health staff.
• Sets up new client account numbers as necessary.
• Maintains waitlist logs for Mental Health staff
• Maintains client information for clinic records.
• Supports the Psychiatric Doctors and Counselor

For a complete position description, please email: human.resources@co.portage.wi.gov
 

What are the minimum qualifications?

• High school diploma or equivalent required.
• Two years receptionist or office experience required. Recent experience preferred.
• One year experience or special training in dealing with difficult people or in the professional medical office setting required. Recent experience preferred.
• Certified Medical Assistant preferred.
• Experience using a computer required.
• Any combination of education and experience which provides the necessary knowledge, skills, and abilities.

Portage County offers a GREAT benefit package, which includes the following;

 

• Vacation - available on day one!
• Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
• Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
• Flexible spending account
• Dental insurance
• State of Wisconsin Retirement Plan - County contribution of 6.95%!
• Paid holidays
• Paid sick leave
• Life insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
• Long term disability insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
• EAP (Employee Assistance Plan) - paid by the County
• 457(b) Deferred Compensation Plan
• Public Student Loan Forgiveness (PSLF) Program

Portage County is an Equal Opportunity Employer